Cancellation policy

At Champion Car Care LLC, we understand that plans can change. We want to ensure your shopping experience is as flexible as possible.

Cancellation of Orders:

  • Before Shipment: You can cancel your order for a full refund anytime before it ships. To cancel, please contact us at support@championcarcompany.com or call us at (704) 664-1155 as soon as possible.

  • After Shipment: Once your order has shipped, it cannot be canceled. However, you may return the item(s) in accordance with our Return Policy.

Cancellation of Services or Appointments:

  • 24-Hour Notice: We kindly request that you provide at least 24 hours' notice if you need to cancel or reschedule a service appointment. This allows us to offer the time slot to another customer.

  • Late Cancellations/No-Shows: Cancellations made with less than 24 hours' notice or no-shows may be subject to a cancellation fee. The fee will be equal to 50% of the scheduled service cost.

Exceptions:

  • Special Orders: Special orders or custom-made items may not be eligible for cancellation once production has begun. Please contact us for more information about specific products.

Refunds:

  • Refunds for Canceled Orders: Refunds for canceled orders will be processed to the original payment method within [Number] business days.
  • Refunds for Canceled Services: If you cancel a service appointment with at least 24 hours' notice, you will receive a full refund. If you cancel with less than 24 hours' notice or fail to show up for your appointment, the cancellation fee will be deducted from your refund.

We appreciate your understanding and cooperation. If you have any questions or concerns regarding cancellations, please don't hesitate to contact us.